Customer Service Representative

Job Summary

Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & HVAC services job types.

Suntech Heat, Air and Plumbing is proud to invite you into our unique team and family. Suntech’s core values are providing high trust, high value, over delivering service for our clients. We are able to deliver on these values by investing in your success and in expanding your potential. We find tremendous value in the growth of our team members through personal employee success plans, consistent training and development. Our success depends on your success. Our focus on a true work-life balance is something that is rare in this industry and sets us apart. You will enjoy an expansive benefits package, matching 401k plans and PTO awarded immediately. This is just one of the many reasons we’ve been named Oklahoma City’s best HVAC and Plumbing company 3 years in a row. We are excited to have you join our Suntech family.

Essential duties & responsibilities:

• Answer inbound customer calls in a fast-paced environment
• Empathize & understand customer’s urgent plumbing and HVAC problems
• Book the customer’s appointment in CRM
• Answer customer questions and provide basic services information
• Make outbound calls to schedule service calls
• Sell and renew memberships
• Follow scripting to provide consistent experience for clients
• Cross-promote various trade services to customers
• Communicate with customers via chat or email

Compensation and Benefits:

$16-22 +bonus

• Bonus Potential
• 401k & Company Matching Program
• PTO
• Health, Dental and Vision Insurance

Skills you bring for success:

• High School Diploma or Equivalent (Required)
• 2-year degree a plus
• 2+ years call center, customer service, sales, or appointment setting
• Previous experience in HVAC, plumbing, electrical services, or construction a plus
• Excellent communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Exceptional customer service and phone skills
• Strong attention to detail with problem solving capabilities
• Strong listening and sales skills
• Ability to achieve target goal
• Proficiency in Microsoft Office and CRM software
• Proficient at typing & comfortable with computers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.